The description of Joule Performance states that they offer a 3-year guarantee including pick-up & return service - but the products themselves only have a 24-month bring-in guarantee (i.e. the legal minimum). Where does this discrepancy come from?

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The description of Joule Performance states that they offer a 3-year guarantee including pick-up & return service - but the products themselves only have a 24-month bring-in guarantee (i.e. the legal minimum). Where does this discrepancy come from?

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I would give an extra star for the support from Joule Performance if they could. I had a question about the additionally installable M.2 SSD (heat development because the slot is under the GraKa) - an answer the same day. Then I had a little problem with the LEDs in the PC due to my own inability. An enquiry in the evening and a phone call the next day - just great :)

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