FRITZ! Box 5690 Pro
Question about FRITZ! Box 5690 Pro
Checked return: What exactly does the check involve for a complex router like this? Is it ensured that the device has been completely reset to factory settings and that all accessories (especially the specific fibre optic cables/SFP modules) are present? Background to the returns: The 5690 Pro requires certain technical prerequisites from the provider. How do you assess the situation: Why do customers buy such a high-end device without clarifying compatibility with their Internet supplier in advance? Returns policy: How does Digitec deal with the topic of 'fair use'? Are there any consequences or bans for customers who systematically buy products, use them for a short time and return them within the deadline just to 'try them out'?
Helpful answer
Ah, now I understand - thanks for the clarification! Then the point is that Galaxus (Digitec) is asking you, the end consumer, these questions and you want to answer them. Here's a suggestion for a clear, concise and friendly answer that explains your situation and your disappointment:
Subject: Return FRITZ!Box 5690 Pro - Answers to your questions
Dear Galaxus team,
Thank you for your feedback and the detailed questions regarding the return of my FRITZ!Box 5690 Pro. I am happy to provide you with the requested information:
1. inspection of the device:
The device was reset to factory settings by me and is in perfect condition. All accessories, including the specific fibre optic cables and SFP modules, are included with the return.
2. background to the return:
I purchased the FRITZ!Box 5690 Pro on the assumption that my supplier (Yallo) would unlock the MAC address and thus allow me to use my own router. Unfortunately, I was disappointed. In Switzerland - unlike in the EU - it is not possible to decide freely on the choice of router. This is very frustrating for me as a customer, as I am tied to the supplier's end device.
3. fair use:
I assure you that this is a one-off return and that I did not want to systematically "try out" the device. The return is solely due to the unforeseen incompatibility mentioned above.
I hope that my answers clarify your questions and that the return can now be processed without complications. Please do not hesitate to contact me if you have any questions.
Yours sincerely
Lukas Zurfluh
Subject: Return FRITZ!Box 5690 Pro - Answers to your questions
Dear Galaxus team,
Thank you for your feedback and the detailed questions regarding the return of my FRITZ!Box 5690 Pro. I am happy to provide you with the requested information:
1. inspection of the device:
The device was reset to factory settings by me and is in perfect condition. All accessories, including the specific fibre optic cables and SFP modules, are included with the return.
2. background to the return:
I purchased the FRITZ!Box 5690 Pro on the assumption that my supplier (Yallo) would unlock the MAC address and thus allow me to use my own router. Unfortunately, I was disappointed. In Switzerland - unlike in the EU - it is not possible to decide freely on the choice of router. This is very frustrating for me as a customer, as I am tied to the supplier's end device.
3. fair use:
I assure you that this is a one-off return and that I did not want to systematically "try out" the device. The return is solely due to the unforeseen incompatibility mentioned above.
I hope that my answers clarify your questions and that the return can now be processed without complications. Please do not hesitate to contact me if you have any questions.
Yours sincerely
Lukas Zurfluh