TCL MOVETIME Family Watch MT40X
44 mm, 4G
Question about TCL MOVETIME Family Watch MT40X
Hello everyone, I have changed my mobile phone and thus also reloaded the TCL app again. Unfortunately, I can no longer connect the watch to my mobile phone. I tried the QR code scan and also the IMEI number, but the message "The device has been connected, please scan the QR code shared by the owner" always appears. I am the owner and have been trying to pair the device for a few days now. Again and again I experience problems with the app, which in my opinion is disastrous. Thank you for valuable advice.
The unit may have belonged to a previous owner. We bought a watch here that was marked as used and fully functional. Insert the SIM card, then the watch suddenly appeared as already paired. Another father even appears under Contacts. The watch is unusable. You can't pair the watch again because the previous owner is still connected to the watch. Absolute disaster!
you have to de-register your TCL watch from the earlier device. If that is not done already, then factory reset your watch and then try scanning the QR code.