Hi mendolino,
Well, it may be that the service is not available. I haven't tested it yet, but it is important that this service is registered in your destination list at https://www.epsonconnect.com/user, otherwise the machine won't know whether the service can be executed and where the scan should be sent. Of course, the printer must also be connected to the network.
Have a look here
https://www.epsonconnect.com/guide...
Test all this once.
Greetings
Baron