Hey everyone. The filter functions of Galaxus are already quite good (in most categories) and are getting better and better, so here's a new suggestion: It would be good if you could **exclude** entries instead of just including them. For example, if I'm looking for products that come from somewhere other than China, that would be helpful. Or everything except PTFE coating, and so on.

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I recently bought a rare LEGO set, and unfortunately, the original box arrived visibly damaged. As a collector, this was incredibly disappointing—not just because of the aesthetics, but because the condition of the original packaging significantly affects the value and integrity of the set. When I contacted Galaxus about the issue, this was their response: “Please note that the outer packaging and original packaging are used to protect products during transportation. Damage – especially to the original packaging – may be unattractive, but is not a cause for concern as long as the product itself is undamaged and in perfect working order. Damage to the packaging can therefore not be processed as transport damage.” Honestly, I found this quite frustrating. This kind of reply completely downplays how important the original box is—especially for rare or retired sets. To many of us in the LEGO community, the box is PART of the product. It’s not just cardboard. It represents the set’s history, collector value, and resale potential. A damaged box can mean a significant drop in value—even if the bricks inside are untouched. I’m shocked that a sales operations specialist handling collectible items doesn’t seem to recognize this. I’m curious—has anyone else had similar experiences? How do you usually deal with sellers who don’t understand the collector’s perspective?

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Hello together, I assume many of you are familiar with and dread the provider (third party) Long Island GmbH at Digitec/Galaxus. For all the others: Long Island GmbH is known for asocially high prices (sometimes 250% of the Digitec/Galaxus price - "1") and additionally for cheap Wish crap, which is (of course) also offered for asocially high prices - "2". I am aware that Long Island is not the only provider here (cue Jacob DE, DasWarenhaus), but I find these Wish-like offers very borderline. Now, of course, I ask myself why Digitec/Galaxus allows such offers at all (and now please don't answer with "if the offer is too expensive for you, then don't buy it", dear Digitec employees). Of course Digitec/Galaxus is making a nice profit here, no question. But it really looks like Digitec/Galaxus is more interested in profit than in customer satisfaction. According to your statement, you are "only" the intermediary - "3" - between the offers, but I see you alone in the duty to administer these offers. In addition, "attractive" prices are apparently only a nice-to-have for Digitec/Galaxus - "4" (In the course of a good and profitable cooperation, however, we point out that prices should be competitive and commission and shipping costs should not be added). As already said, these prices are in my opinion simply usury, which is marked as unlawful in the StGB (Art. 157 - "5"). I am not a lawyer, but the following statement already fits the offers of Long Island GmbH: 1. Whoever exploits a person's predicament, dependence, inexperience or weakness of judgement by granting or promising him/herself or another person pecuniary advantages in return for a service which is economically related to the service.(1) Any person who acquires a usurious claim and resells or enforces it shall be liable to a custodial sentence not exceeding five years or to a monetary penalty. 2. (2) If the offender acts commercially, he shall be liable to a custodial sentence of one to ten years. If I am wrong in my assumption here, I would be happy to receive input. So Digitec/Galaxus, I would reconsider publishing certain offers, at least for the sake of the customers. I would also be happy to read your statement on this. Cheers. "1" - https://www.digitec.ch/de/s1/product/logitech-c920s-3-mpx-webcam-10714329?supplier=6385572 "2" - https://www.digitec.ch/de/s1/product/careforyou-quantum-magnetic-resonance-body-analyzer-selbsttest-21351568?supplier=6385572 "3" - https://helpcenter.digitec.ch/hc... "4" - https://partner.digitecgalaxus.ch/hc... "5" - https://www.fedlex.admin.ch/eli...

+59

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all ok

  0

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

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