How can an order be completed? The products are still in the shopping cart, but the bank has already been charged.

1

How do Dreame robot vacuums and mops handle the tassels on oriental rugs?

1

Hello everyone Has anyone found a window cleaning robot that is suitable for pergolas, i.e. only slightly sloping window surfaces. Most robots are designed for vertical windows. We are looking for one that can clean a window surface with relatively little inclination. Many thanks for your help

1

Why are deliveries by Planzer almost systematically (in my experience) announced as delayed on the day of delivery? Why not choose a more reliable partner or adjust delivery times at the time of ordering?

2

Hello, I ordered a package and activated tracking. This morning, I was told it had been delivered, but I haven't received anything. When I look closely at the tracking, the delivery address is not mine, but: 6312 Steinhausen. Is my package lost?

1

For years, I was a loyal Digitec customer, ordering regularly both privately through multiple accounts and for business. After this experience, however, I seriously question why one would even take out a warranty and a paid warranty extension. My Roborock S8 MaxV Ultra was not even 6 months old at the time of the defect. Additionally, I purchased a 5-year warranty extension to be covered in case of problems. From my perspective, the defect was relatively minor, and the device was still almost fully functional. I actually wanted to fix the defect myself. However, my girlfriend advised me against it, as this could void the warranty. Therefore, I consciously decided to use the official warranty process through Digitec. On-site, I was only offered two options: a refund of my original purchase price or re-ordering the same device. I had consciously bought the device during a promotion for CHF 750 at the time. The same device costs around CHF 1,325 today. This would have meant that I would have had to pay an additional CHF 600 for the exact same device. I explicitly rejected both options. Instead, I clearly stated that I wanted a repair. I was assured that this would be possible and would take about 2 to 4 weeks. Even my address for the return of the repaired device was checked with me. For me, it was clear that my device would be repaired. My astonishment was all the greater when the service case was closed as "Refunded" less than 12 hours after I handed in my device. It is particularly noteworthy that the responsible Customer Care department later confirmed in writing that there had been a divergent communication or an internal communication error. What I cannot accept about this: I am promised a repair, something else is decided internally, and in the end, I, as the customer, am supposed to bear the financial consequences of an error that I did not cause. For me, this amounts to the disposal of my property. The crucial point is not what happened internally with the device, but that I no longer have any possibility to dispose of my own device, even though I explicitly requested a repair. It is particularly annoying that less than 24 hours later, I called and asked to simply have my device, or my property, returned to me. I would have carried out the repair myself if necessary. However, this was refused, as the device was allegedly already being processed at that time. Mistakes can happen. However, the fact that Digitec itself confirms an internal communication error and that I, as the customer, am supposed to bear the financial consequences of it, I consider neither customer-oriented nor professional. Service case: SVC8010573

5

I received a notification from the supplier a week ago stating that they would initiate a refund. However, I have not yet received any response from Galaxus. Do I have to contact the CEO, or why is there no phone number or email address for such inquiries?

3

Dear Community, dear Galaxus team I would like to bring up for discussion a repeated incident in connection with parcel delivery by PLANZER - in the hope that I am not the only one who has had such experiences and that Galaxus takes its customers' feedback seriously. Yesterday evening, after dark, a parcel with damaged packaging was left directly on my freely accessible driveway without any notification and without ringing the bell. I only discovered the delivery by chance because I was walking the dog outside late at night. If that hadn't happened, the parcel would have been left there overnight - with the risk of moisture damage or theft. For me, this approach is not only unprofessional, but also simply unacceptable - especially as it is not the first incident of this kind. Especially in times when trust and reliability are crucial in online retail, the question arises for me: Is PLANZER really a good choice as a delivery service for Galaxus and its customers? I would be delighted to receive feedback from the Community: Have you had similar experiences? And to the Galaxus team: How is such feedback dealt with internally - and are there any efforts to reconsider the cooperation with certain delivery services in case of repeated problems? Thank you very much for reading along and for your opinions.

+21

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Hello everyone, I have a problem with the aforementioned motherboard. I noticed that both the BIOS and Armoury Crate report the CPU temperature at a fixed 11 degrees and the CPU package at 0, while all other temperatures are working fine. The ASUS Q-Code shows 11. PS: I performed a clear CMOS, disassembled and reassembled the 9800X3D, and checked if any pins were bent, but everything looks fine. Has anyone had this problem and how did you solve it?

1

I was looking into a video doorbell and realised that the product images were not for the item on sale (Reolink D340B-W), but for a successor model (Reolink D340B-W Gen2). It is the ‘old’ model that is being sold. The new one may look the same – but the software, and presumably the inner workings too, are no longer quite the same. I quickly asked a question about it (Which model is actually being sold here?) and a few hours later received an email stating that the product details had been updated. But the images are still wrong. Same story all over again… still no change?! So I find myself wondering: is Galaxus doing this on purpose? Does Galaxus take its customers even a little bit seriously? Is this already unfair competition? And yes, I realise that if I’d made a ‘mistake’ when buying, I could probably return the product without any fuss – but should the customer really have to sort out Galaxus’s mistakes when Galaxus doesn’t even bother to follow up on customers’ reports of incorrect product images? Isn’t it a reflection on Galaxus if the customer has to use the EAN and Google to find out which item is actually being offered here? What are your experiences and opinions on this topic? For the sake of completeness: this is the specific item in question: https://www.galaxus.ch/de/s4/product/reolink-d340b-w-wlan-klingel-tuersprechanlage-59204570

1

Good evening everyone, I ordered a monitor that was in stock this Friday, 09.11. The order was indeed in stock and it was stated that it would be delivered on Tuesday (tomorrow, 09.15). However, my keyboard, which was ordered yesterday, has been shipped. Now, for the monitor, the status says "Delivery as soon as possible". I don't quite understand. Can you help me or give me some information? Because the order is urgent. Thank you in advance.

1

Garcima paella pan Frying pan, paella pan, steel, 36 x 48 cm CHF 21.90 Can you really use it on a stovetop?

1

I bought a mini safe but I cannot validate my code on it

1

Delivery via DHL is very poor, the pickup code does not work. I am being sent from pillar to post by Galaxus and DHL. According to Dutch law, Article 7:11 of the Civil Code, Galaxus is ultimately responsible for the delivery.

0

What are the opening hours of the chat support? In my experience, it is available rather sporadically. The chat is by far my favourite contact option :)

+57

74

I ordered toners from Galaxus. These were supposedly delivered 2 days ago and have now gone back to the distribution centre because supposedly no one was there to receive them. Which was not true, there was someone there all day. Galaxus does not respond to emails. I can indicate in the order itself that it has not been delivered. In this case, I should contact the customer service centre. However, I am not told how to do this. As with many other shops, there is no contact email/phone number for customer service on the website. When I search for customer service or support, I am of course only offered new products. Can anyone help me with this? I would like to complete my very last Galaxus order here quickly

+9

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I have no idea if it's just me, but the price monitoring feature here on G/D is really quite poor. Sometimes I get notifications when the price has changed by barely 5%, even though it was already available for cheaper. Then again, prices have sometimes dropped by 20% or more, only to rise again. Unfortunately, there's no notification in between. It would be a really useful tool if it actually worked. It is definitely feasible, see for example: Toppreise.ch. I don't know if it's intended this way, but if so, it borders on 'customer deception'.

4

Hello everyone, I ordered a Thule Velocompact bike rack. It is lightweight and easy to handle, but I have to return it because we cannot fit our 2 electric mountain bikes on it; they are too wide. Can anyone give me some advice? Should I get the Thule model for 3 bikes, another model, or a different brand?

1

Hi, I've been ordering from Galaxus for a while now. 2 years ago, deliveries were made within 3 days maximum. For the last few months (end of 2024), disaster, even Temu has been delivering faster, the delivery times have gone from 10 days to 3 months, which is a bit excessive for a site that boasts about delivering quickly when you have to validate the order... Am I the only one with this kind of 'problem'? It's getting a bit annoying because you see the so-called 3-day delivery time and you order because you need it "urgently", but no, it's put off until 3 months later... One thing's for sure, I'm waiting for my last order to be delivered, and then I'll be finished with this site, which is increasingly disappointing... Hopefully someone from Galaxus will see this message as we can't contact them....

6

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+495

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When the drone is turned on, I have the image on the remote controller, but I have no image on the DJI Fly app, even if I connect the cable between the remote controller and the iPad; the screen remains black. And it is urgent because I lost a DJI Mini 3 drone.

0

Hello Digitec team, as a regular user, I repeatedly hit a logical limit of the current filter architecture when searching for specific products. Specifically, there is a lack of options for exclusion filters (NOT) and transparent control of AND and OR conditions. Practical example: The 'hybrid problem'. I am looking for purely wired headphones (filter: signal transmission = wired). However, numerous wireless Bluetooth models now appear in the results. The reason: many modern Bluetooth headphones also have a 3.5mm jack and are consequently tagged with both attributes in your database (wired AND wireless). Since there is currently no negation operator, it is impossible to specifically exclude products with the 'wireless' attribute. The hit list is thus flooded with products that do not meet the actual requirement. Concrete suggestions for expansion: 1. Exclusion filter (NOT logic): - A way to explicitly exclude values (e.g., via a three-stage click on a checkbox: Select [✓] → Exclude [✕] → Reset [ ]). - URL parameter support (e.g., filter=11232!=1110 or filter=-11232=1110). 2. Explicit AND vs. OR combinations: - Currently, multiple values within the same property group are usually interpreted as OR (921|1110). - In many categories, a toggle between 'Must meet at least one of these criteria (OR)' and 'Must meet all criteria (AND)' would be an enormous added value (e.g., connections: requires HDMI and DisplayPort, not just one of the two). Added value for users and the platform: - Higher conversion rate: Faster hits without frustratingly scrolling through irrelevant hybrid products. - Fewer incorrect purchases & returns: Customers less frequently order products that technically match but do not correspond to the device class they are looking for. - Unique selling point: Boolean filter control would be a real highlight for power users and tech-savvy customers compared to the competition. I would be very pleased if this input could be forwarded to your product management or UX/search team. Best regards

1

In recent weeks, items have mostly been delivered later than stated. A current example: during the ordering process, items are listed as in stock and the delivery time is stated as the next day. Later, in the shipment tracking, it turns out that the delivery will not take place for another 6 days. One of the reasons why I ordered from Galaxus is the fast delivery. Please at least be honest and adjust your store so that realistic delivery times are displayed. That would be okay for me, but the way things are currently running is quite unprofessional.

+1

8

Why is Galaxus Mobile not available on Twint subscription comparison?

1

Hi, I recently left a review for a product I purchased on Galaxus, but after discussing the issue with the seller, I would now like to modify my review or, if that's not possible, delete it. Could someone please tell me how I can do this? I’ve looked through my account settings but I can’t find the option to edit or remove the review. Thank you for your help!

1

Is it just me or has the quality of the packaging at Digitec / Galaxus declined massively? I have been ordering from Digitec / Galaxus for a long time and the following three points have always convinced me: - Service / Support - webshop - Delivery While the first two points still apply to me, this is no longer the case at all with delivery. This statement does not refer to just one order, but to my last 6 orders, each of which was processed directly via Digitec / Galaxus and also delivered in the Digitec / Galaxus box. All these orders were delivered in boxes that were far too large and without any packaging material. As a result, all the product packaging and the carton itself showed scratches, dents and other deformations. Last example yesterday: Several hundred francs of PC components were sent loose in a much too large package together with a 1L bottle of coolant. This really provokes that the 1kg bottle damages any components in the package. The package was also taped at such an angle that the lid of the box was half open on one side. I like the idea of using less packaging material, but not to the extent that it cannot be guaranteed that the products will arrive without damage. Of these orders, one product was delivered damaged (which was replaced by support without any problems) and otherwise the damage was only to the product packaging. Have others also had this experience or am I on a packaging bad streak?

+5

12

Anyone out there had trouble fitting these thermoscuds. I’m on my second as the first ( R220PRO )was for Pre 2023 Honda Forza 350. I just bought one that should fit( R238-X ), Post 2023 and still the tassles where screws are attached within the front mud guard don’t fit correctly causing the Thermoscud to fold up. This would allow air to blow through and during the winter this isn’t what one wants. I have a feeling l need to buy the Pro. Version of this model but l’m losing confidence. My bike is a Honda Forza 350 2026. If anyone can send advice l’d be vet grateful. P.S. l have two photo to show but l don’t see where l can upload such things? Thanks

0

I need the complete original base station / PowerDock for the Dreame X50 Ultra Complete, not individual spare parts. Could you please check with your supplier whether the complete station can be ordered as a spare part and provide the price and delivery time?

1

Hey, I am looking for a camera (camcorder) that can transmit a live image (without recording) to a TV via HDMI, while the camera is connected to a power source. Previously, I had the Panasonic HC-V380 and it worked perfectly. Unfortunately, it is broken and no longer available. - A GoPro does not work because it switches off after a while. - A webcam does not work because it does not transmit the image to a TV (perhaps there is one that can?). - I tried another camcorder, the Agfaphoto Realimove CC2700, but it cannot be connected to power and run at the same time. I am at my wit's end; does anyone have any experience or a device that is recommended? Or any other solution?

0

There was an article about the cooperation with Apfelkiste today, wasn't there? It was taken offline again; does that mean the partnership is on hold? Good.

4