sfluecki 1 year ago in General

Shipping with Planzer

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+494

1399

adi-p16 1 year ago in General

Parcel marked as "delivered" but not there.

Hello I have placed an order and apparently the package has been delivered. However, I have not found anything. It's not at the neighbour's either. Could customer service please take care of this? Many thanks

+12

20

erikcardoso 10 months ago in General

Late delivery

For some time now you have not been respecting delivery times!!! It's unacceptable, it's written delivered the day after tomorrow but it never arrives!!! Several days late. You also list products that are no longer in stock! What's going on?

4

Anonymous 1 month ago in General

Ready funny

Swiss Post discontinues express delivery service - around 600 employees affected The same-day service offered by Swiss Post subsidiary notime is to be discontinued. (Tagi from just now)

3

CuriousPixmix22 20 hours ago in General

Aarke Carbonator Pro -Help !

I just bought an Aarke Carbonator Pro and discovered that it doesn’t come with a CO2 cylinder. What cylinder do I need? The instructions say any standard screw-in cylinder with a diameter of 60mm and weighing 425g. I haven’t found one on your website.

1

Mélanie Mukalayi 1 day ago in General

Back to article

Hello, I ordered a case for my phone, but it doesn't fit my model... how do I send it back?

1

TrüberTurclock45 4 days ago in General

Cancellation

I wanted to cancel my order after not even a day. It does NOT work....

4

B.C.A. 2 days ago in General

Prompt dispatch? Nope, mail doesn't work properly either

I placed an order on Thu at 12.30 and specifically opted out of evening delivery as I wasn't at home. I was told that the post office would be selected and that SA delivery was also possible. The parcel was only registered for dispatch at 8.30pm in the evening. And you guessed it, of course it wasn't there on Friday. Not even today, Saturday. The postman brought a Galaxus parcel for the neighbour, but not for me. I really have to wait until Monday. It would be very urgent! Now I've finally managed to avoid the unspeakable Planzer parcel service, but I can no longer rely on Auswahl Post to send my parcel immediately!

3

LukasLittenheid 2 days ago in General

Delays, every time...

What just annoys me now is that if a product says "delivered tomorrow" it damn well will NOT be delivered tomorrow and you have to deal with delays (especially over the weekend, ordered on Friday, received on Monday). Digitec: This has something to do with RELIABILITY. If you can't make it on time, then don't write down dates that you can't keep either way. That was my rage. Thanks for reading.

1

jonatra 2 days ago in General

Xiaomi Redmi Note 14 Pro 5 G

Can anyone tell me whether the above smartphone has a slot for an SD card or not? It's really confusing, the black version says Max. Memory expansion 1000 GB, the two colour versions say nothing again... Does that mean that not only the colour is different? It might be a bit of a strange question, but I'm completely confused at the moment ;o) Thank you!

1

badtsukie 6 days ago in General

What happens if I don't get my order back?

What happens if I order and choose to collect my collis from a sucursalle but I don't go there to collect it?

4

Dani.maarti 1 month ago in General

I preferred mail to deliveries over planzer

Lately I always get delivered by planzer and the option to have it delivered by post has disappeared. The thing that doesn't suit me is that planzer has always been late and I want to find out if I can have it delivered by post? Can any of you help me?

3

ineichen 4 days ago in General

Fake e-mail?

I ordered an appliance and 1 accessory from Digitec on 11/06/2025. Digitec has confirmed the order and payment 354.70. Today, 12.06.2025 at 20:08 I receive a message with the sender service@planzer.ch. Your parcel could not be delivered - (I was at home all day!). The exact address of Digitec and also my address are listed exactly on the mail. The Digitec consignment number and the Planzer consignment number are different! Your parcel could not be delivered (I was at home all day!). There is a red box at the bottom of the mail saying: "DELIVERY CONTROL". The field is a bit blurred, so I didn't click on it as I suspect it's a fake e-mail. But I wonder why my real address is there? Planzer has already delivered several parcels to my address - what is the reason for the undeliverability?

4

Anonymous 4 days ago in General

MGA Na

I'll just leave it at that. Galaxus should think for itself about what's wrong here: https://www.galaxus.ch/de... https://www.galaxus.ch/de...

1

wjacob 6 days ago in General

UPS is a disaster

Hello, I ordered a hard drive, as I am rarely at home UPS delivery to myflexbox, which also took place. Notification of delivery from UPS by SMS and email - but no QR pick-up code. Myflexbox wants a QR code - you can only get this via the UPS call centre. Call centre means 20 minutes on the voice computer and then on hold. So - all other parcel services (DHL, GLS, DPD, Hermes) are unproblematic - I won't order anything else as long as it is shipped with UPS.

2

Marcelvn 4 days ago in General

Export cart

How can I export the cart to send it to someone?

1

ufuk.campinar 5 days ago in General

Voucher code Klipsch

Does anyone know when there will be 20% off selected Klipsch models again?

1

a.wolf_1 6 days ago in General

order confirmation

Unfortunately I have not received an order or dispatch confirmation for the last 2 orders. Can someone please tell me why and what I need to do to get it back. Thank you in advance.

1

joaomiguel 6 days ago in General

Which micro inverter is suitable for me?

I would like to connect 3 Marstek 110 Watt panels together to form a balcony power station. Is the Deye MI 800W suitable for this? Do I just need to plug the panels together and plug the Deye into the socket?

adeonline 1 week ago in General

Amazfit active 2

Hello folks. I bought an amazfit active 2 premium. I am very satisfied but unfortunately I can't find a solution for contactless payment. In the ZEPP app you can see if the bank card is supported, unfortunately not for me, alternatively you can use curve but when registering you keep getting messages that a problem has occurred! What can I do? Thank you😃

1

jehaupt 1 year ago in General

Kaufsignal.ch

Has anyone had any experience with Kaufsignal, a supplier on the digitec marketplace. I have been waiting much longer than expected for delivery. It doesn't seem very reliable to me. But I suppose a purchase contract is a purchase contract and at some point they have to deliver or offer a replacement, right?

5

lenib123 1 week ago in General

Shipping costs

It really isn't worth buying a product from you for less than £50. The shipping costs are too high for the price of the product(s).

5

carlo1one 1 week ago in General

Galaxus Mobile With Swisscom

Hello DigitecGalaxus The Galaxus Mobile offer from you is very attractive in terms of price and I would actually like to be a customer of yours. Unfortunately, you use the Sunrise network, which, as you can read in many reviews, has poor network coverage. I'm almost certain that you would have far more customers if you were on the Swisscom network. What does that look like in the future? Best regards

4

Daniel S 1 week ago in General

Laptop delivered without operating system

I ordered a msi katana 17 and it was supposed to have windows 11 pro preinstalled now I got the laptop and can't start it because it doesn't have windows installed and there was no product key or anything in the delivery. I don't want to send the laptop back I have had to wait long enough can I request a credit note?

2

markusstri1 1 week ago in General

Galaxus CH' as freight forwarder for 59Caps.com?

Hello - I placed an order directly with 59Caps.com because you didn't have the desired cap in your range. Now the German head office writes to me that the delivery has been handed over to the carrier 'Galaxus CH'. Are you the exclusive partner/forwarder for 59Caps.com in Switzerland, or is it simply packed into a shipment to you and then distributed further? Thanks for the clarification - I didn't get a tracking number either.

1

HonestSarumac75 1 week ago in General

<Planzer>

I have made a purchase, and it took almost a week to start to deliver... However, my orders never reached me... On the status which shows it is delivered... But where is my parcel??? Ahhhhhhh, Planzer.... is that possible for not using Planzer to do my delivery?! WHERE THE HELL IS MY ORDER?!

2

Anonymous 1 week ago in General

New battery for Samsung Galaxy Tab S8+

Can I have the mentioned battery of my Tab replaced by you?

1

patrickfue 1 week ago in General

GSP 500 cable

Good evening, do you still have replacement cables on sale for the Sennheiser/Epos GSP500 headset? I need the version with 2x 3.5' jacks

1

tresroth 2 weeks ago in General

JAZ Silk True Wireless stereo earphones do not connect

Hello together I just tried everything with these JAZ Silk True Wireless Stereo earphones... but it doesn't connect to my mobile phone. No matter how many times I switch Bluetooth off/on, etc. The connection doesn't work. Who has any other tips? Or is my device defective? Thanks and regards, Andy

1

Jay Tee 2 weeks ago in General

Wrong address

This afternoon ( 2.6.25 ) I ordered a product. I later realised that the order had a delivery wrong address. How can I inform Galaxus to deliver the product to the correct address. I have now updated the address details in my settings.

1