Now I'm supposed to send back a 17 CHF chain for 7 CHF? What an outrage! It's unacceptable to even offer such a chain! It broke immediately when I took off my sweater! I should be able to return it for free, or rather, it shouldn't even be sold! What should I do?
1
Hey, About 3 weeks ago, I ordered a Mac Studio in the standard configuration from you and, of course, paid for it. At that time, it said: xx units ordered, deliverable between 01.07-24.07. Then every few days I received an email: "Sorry, your order is delayed." Since then, silence. Today I checked, and the date has been pushed back even further, now sitting at the end of the current estimated delivery for new orders. Again with xx units ordered. It would be really nice if you could let me know what's going on, or how much longer I really have to wait? Has anyone else here ordered a Mac Studio, or perhaps even received one already?
17
For months we have been waiting for invoices for several deliveries!!! We urgently need these for accounting. What a mess!!! No direct contact option except for the unbearable "noreply" account. No communication is possible even with the recorded orders. The help function is totally worthless here!! When will Galaxus learn proper business conduct??? That might work in the, oh so "clean" and "correct", Switzerland (see Crans-Montana!!) but not here! I'm slowly fed up with Galaxus! Migros SHAME ON YOU!!!
1
Hey Digitec hey guys. I have a big request or rather question. Why does Digitec/Galaxus use Planzer Paketdienst? (I realise the price) But out of 10 consignments, maybe one arrives on time. Planzer has a rating of 1-max 2 stars on Google and Trustpilot. I'd rather pay 4-10 FR more if I know it's delivered by a good company. I've only had trouble with Planzer over the last few years. Is it just me or you too? Greetings Pad3
8
I ordered a 128GB RAM M5 Max MacBook Pro almost 8 weeks ago and the delivery status/date is still being "clarified" with the supplier. It’s very disappointing that, despite having opened several support cases and sent numerous messages, I still haven’t even been given a proper delivery date. A word of warning: do not order any products that state "Ordered from supplier, delivery date being clarified" ‐‐‐------------------------------------ I ordered a MacBook Pro M5 Max with 128GB RAM almost eight weeks ago, and the delivery status and date are still being “clarified” with the supplier. It is very disappointing that, despite several support requests and numerous messages, I still haven’t received a specific delivery date. A word of warning: do not order any products that display the status “Ordered from supplier, delivery date being clarified”.
2
Hello everyone :) My girlfriend and I want to put together a completely new home office setup and we're interested in your opinion. :) We work in consulting and have a lot of Teams calls. We take turns working from home. It's important to us that we only have to plug in one cable to the laptop and everything works. Professionally, I use an HP ZBook G10: https://www.digitec.ch/de/s1/product/hp-zbook-firefly-g10-16-1000-gb-64-gb-ch-intel-core-i7-1370p-notebook-33027123, she has a Lenovo device, I believe. Privately, I use a Mac Book Pro Late 2021 16 inch. I also frequently conduct online webinars and record a few YouTube videos. Requirements for the setup: - We want two monitors. We often have to share one screen and then can do something additional on the other monitor. - Our office room echoes a bit, even though we already have a clothes rack and other furniture in it. - If possible, the microphone should not be visible in the camera and should be statically positioned. You shouldn't always have to pull it towards you. - Good audio and video quality is important to us to make a professional impression. - We don't game on the PC, so that's not a criterion. - Clean cable management - everything should look tidy. - The entire setup should also work with my Mac Book Pro Late 2021. I've put together a wish list here. I'm interested in your feedback. What would you change/improve? Price-wise, it shouldn't get much more expensive. https://www.digitec.ch/de... Thank you for your feedback. Regards.
7
Dear Community, I would like to know how regularly, and if at all, you have already received a Galaxus voucher when you moved up a level in the Community? I think I have already collected a few points and have also climbed a level a few times, but I have never won anything. Do you have similar experiences? Or have I just had bad luck so far? And if you have already received vouchers, what were they for? Are they just little token vouchers or are they actually useful?
82
Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF
1661
See title: What sender do other customers see here for parcel deliveries from Galaxus? I have the above sender's address and it suspiciously indicates that a return was sent to me ("returns"). Do other customers have the same sender for their orders, or are you missing the "returns" information? Thank you for the information.
19
That's the second time Planzer has damaged sensitive TV equipment. What's more, they're incapable of meeting deadlines and offering a service that's even remotely dignified in a country that demands quality. They don't know the meaning of the word. They arrive and drop parcels anywhere. A company that offers such a service should go out of business, and that's my wish for them. There's no place for incompetents! The rating on trustPilot says a lot about the quality of service. People need to know. Let people know. AND PLEASE DIGITEC! Take responsibility because you have so much money that you don't know what to do with it and take the necessary action! PLEASE NEVER WORK WITH PLANZER AGAIN. Thank you all for relaying the poor quality of service offered indirectly by Digitec on deliveries.
3
We feel ripped off by the Planzer company. We specifically timed the purchase of our new giant TV for this weekend... great with Glaxus's "Next Day Delivery" announcement.. the anticipation was great... then an email confirmation from Planzer that the TV would arrive today... you stay home all day just for this... don't even take a shower or go to the basement so as not to miss Planzer... no doorbell... silence... from noon onwards, went to the door multiple times, as you never know if, despite the no-deposit rule, the TV might just be dumped there... and then: 16:02 an email from Planzer - package could not be delivered ?!?!?!?! We live above a restaurant, the terrace full of guests, no one saw a delivery van pull up. Smells strongly of 4 PM quitting time and simply checking out all packages that weren't delivered in the system. I feel sorry for the poor bulky goods driver, who probably got too many packages without a chance to get rid of them all before the weekend... but the situation leaves one feeling somewhat helpless. Perhaps Planzer customer service (in Poland) could help - but that would be a forum entry in itself chargeable, 20 min waiting loop, broken German, no manners, not knowing where the package is or when it will definitely arrive, I just have to be home all day on Monday, delivery by appointment only for an extra charge... and cheeky, laughs at me: "Do you sit at the window all day?" Not nice.
0
I recently bought a jukebox for around CHF 120 and was rather disappointed when it arrived. The product was significantly smaller than the pictures suggested, very cheaply made and surprisingly light. The voice prompts also had a very strong Chinese accent. After doing some research, I discovered that the exact same product, including packaging, is available on AliExpress for around CHF 14–16. I am aware that Galaxus works with marketplace partners. Nevertheless, I wonder how thoroughly such products are checked and whether other customers have had similar experiences with products that appear to be dropshipped.
3
Galaxus claims "Order by 9 p.m. today, receive your delivery tomorrow If you order by 9 p.m. on a weekday, we’ll dispatch your order that day as long as the items are in stock in our main warehouse. Your order will normally arrive the next working day (including Saturday, if you’ve allowed Saturday delivery in your account). Each product page features real-time information on availability." But this does not apply most of the time. Several orders now were delivered the day after tomorrow, even not during holiday season. This is annoying and was one of the strength of Galaxus. No explanation either why items in stock are not delivered right away...
68
Hello everyone I'm looking for a PC that shouldn't cost more than 500 CHF. I'm not a 24/7 gamer and only need something mediocre. I'm actively searching on; Tutti, Digitec, Galaxus, etc.
4
This is a good idea, this selection. If this were now reflected in the shipping price, that would be even more motivating.
2
Hello, I put an item in my cart with a clearly indicated price. A few hours later, I went back to validate and pay for it. Surprise! The price had gone up by 69 CHF without me being notified. The product in question: OnePlus 15 R displayed at 520 CHF when searching and adding to the cart... discreetly changed to 589 CHF when validating to pay! I hope this is an error, otherwise be careful and take a photo of the prices displayed in your cart before checking out. I have a screenshot of my cart with the price 520 CHF if needed. PS / It would be really sad if Galaxus practices what some dishonest supermarkets do: a price at the checkout different from the one displayed on the shelf. Regards, A loyal customer who enjoyed shopping at Galaxus
1
Hello everyone, from today (21 May 2026) you can pre-order the new LG 39GX950B OLED monitor in Germany (!) (delivery from mid-June 2026). With 200€ discount for a total of about 1600€. AND, what does it look like for SWITZERLAND? Unfortunately, it's (once again) like living on another planet. Can DIGITEC do something about this? Please offer soon. I've been waiting over 1.5 years for a suitable monitor since the LG 45 inch OLED bendable monitor never went on sale.
7
A person who no longer watches Netflix is a (former) viewer and not a current viewer! Because they are no longer doing what the term "viewer" describes! Think about it and use your gray matter to think and not to thoughtlessly parrot!
3
Will you be adding the AOC Q27G40XMN monitor to your product range? The current selection of 27" Mini-LED monitors with more than 1000 dimming zones is very sparse.
1
I reported and returned a damaged item. I haven't heard anything since July 31st (package received). Will it be replaced and within what timeframe?
1
Hello Galaxus and the community, this week, it seems that next-day deliveries are not possible. Did everyone take their holidays at the same time? :D
0
Hello, On June 29th, I ordered a fan for CHF 24.80 on your website. To this day, I still haven't received my order, so I bought a fan elsewhere. I would like to cancel my order and request a refund of the purchase amount as soon as possible. Looking forward to your refund, I wish you a good afternoon. Jing XU
1
Hello, I ordered a surf t-shirt on Galaxus, shipped by Decathlon... I'm hesitant to take the size above. Can I return it to a Decathlon store or only through Galaxus??? Thank you, good day
1
Is it possible to add the cumulus account to the galaxus account?
4
Only after the purchase did I realize how stupid the option is to be able to buy from private sellers here. Without contact options in advance and without contact options after the purchase. Why is that? I urgently needed the goods, but so far no reaction or shipping confirmation. And, immediately after I bought the item, it said "delivery delayed". Before that, it didn't say that, but somehow immediately available or something. What experiences have you had so far? And how are you actually protected against fraud? After all, the goods I ordered are worth more than 1000 CHF.
2
Hi ! somebody can help me to build a pc? because i dont have the knowledge to build it on my own my budget is 1000 chf I would like to use this pc for play fps games and for design 3d objects, and adobe programs. I don't want to play on ultra graphics, just something medium to run it smooth,
5
Hello everyone, Are there any considerations or long-term plans to provide a public REST API for Digitec Galaxus or is such a thing conceivable in principle? This would mean read-only access to product data such as descriptions, specifications, prices, availability, categories or ratings. This could be used to build your own tools, for example for price analyses, product comparisons, data exports, notifications, etc. Of course, under clear framework conditions such as API keys, rate limits and access only to public data without influencing shop functions. I would be interested to know whether there are already statements or discussions on this or whether a public API is deliberately not planned. Thank you very much.
10
Hello, This oven would suit me well. I would like to get feedback from customers who have purchased this oven: more particularly on any breakdowns encountered and, if possible, what difficulties they had in obtaining out-of-warranty repairs (what solutions for appliance repairers).
0
Why can't I find galaxus tv in webos
5
I ordered two Somfy indoor cameras at the price of CHF 259.95. After doing installation tests, I realized that the configuration of the outlets in my apartment was not practical with these cables. I decided to carefully repackage the camera (the other one was not touched) and send everything back to the sender Conrad. After receiving the refund, I noticed that an amount of CHF 26.- had been deducted for labor. I completely understand that the manufacturer has to check the condition of the goods upon return and charge a percentage, but I find the cost a bit excessive. It's a shame
2
30 of 1,996 threads