
Philips 346B1C/00
3440 x 1440 pixels, 34"
Philips 346B1C/00
3440 x 1440 pixels, 34"
Dear Community I need your help as not even Philips can help me. I have connected the screen to my laptop via USB-C, but there is no picture. I get the message "No video input signal". Philips told me that I don't need to do anything else and that the screen is therefore defective. They sent me a new one. Same problem with the new one, of course. I'm no dummy and I always help people in the shop with minor IT problems, but this is beyond my knowledge - I don't know what else I can do and I'm getting desperate. Here's the problem: I have a 2021 MacBook Pro and a Lenovo for business. I really want to be able to use the monitor's docking station as I bought the monitor specifically for this purpose. Which cable do I need to use for the connection? USB-C on the monitor is already clear. But what at the other end; USB-C to USB-C? (this was not included with the monitor 2x and was subsequently supplied by Galaxus). So I find it strange to use a cable that is not supplied as standard. Do I need an additional driver or is the cable connection usually sufficient? When I connect via cable, "video signal" is simply not recognised. Do I need to make any other settings? Please provide step-by-step instructions. Thank you very much!
A correct cable should be supplied, at least that was the case for me. But be careful: the supplied cable has a USB-C connection on one side and a USB-C connection with a USB-A adapter on the other side, which must be removed. Then it works. It is possible that the cable provided by Digitec is not compatible with DP-Alt mode, which is necessary for image transmission with USB-C.
I have used this monitor twice myself, but mostly I use a Lenovo notebook with it. However, I have also connected it to a MAC before and it worked. So please check the following:
- Was there really no cable included? Not even the USB-C with adapter I described? (the cable at the bottom left of this picture: https://www.prad.de/wp-content...).
- Is the monitor set to the correct input?
- Is the external monitor active and set on the laptops? On the Lenovo you can certainly switch the profiles with Windows+P and make sure that "PC screen Only" is not active here (don't know where this is on the Mac, but certainly similar).
Does the onscreen display work so that you can configure the inputs?