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Samsung LU28R550UQPXEN (3840 x 2160 Pixels, 28")

Samsung LU28R550UQPXEN

3840 x 2160 Pixels, 28"

Question about Samsung LU28R550UQPXEN

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montanarabergerlebnisse

3 years ago

I have an HP Elitebook 850 G5 with a screen resolution of 3840x2160. When I connect the Samsung LU28R554UQRXZG monitor (also 3840x2160) via HDMI cable, I only have 30Hz on the monitor. Does anyone know how I can set the refresh rate to 60 Hz? I have already tried many things. I could not configure the frequency in the Intel graphics settings or in the AMD Radeon settings. Hope someone can help me. Thank you.

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Websymbol

3 years ago • purchased this product

purchased this product
Helpful answer
Hello - For me, 4k 60hz only worked with a displayport cable, with hdmi it just never worked, regardless of whether HDMI1 or HDMI2 was connected! You may need a Thunderbolt adapter/cable to your device.
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Samsung Electronics GmbH

3 years ago

Samsung Electronics GmbH
Hello,
Please describe this phenomenon to our support colleagues.
To do so, go to our manufacturer's page and click on the support link.
Our colleagues will be happy to help you.
Kind regards from Schwalbach
Your Samsung Service Team
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hermann71

3 years ago • purchased this product

purchased this product
Haus Du a HDMI Premium Hi-Speed cable (Hi-Speed cable only up to 3840x2160x30).