Sony WF-1000XM3
ANC, 8 h, Wireless
Question about Sony WF-1000XM3
I have now charged the charging case with the earbuds twice overnight, but unfortunately they still flash red and do not switch to blue/pairing mode when I take them out. Even after touching the touch pads for 7 seconds, nothing reacts. I have the impression that they are not charging. I have already changed both the cable and the power supply, but to no avail. Does anyone know what the problem could be?
Helpful answer
At some point, even the best headphones come to an end! I would look around for new ones. It's usually cheaper than repairing old ones.
Hello Alice,
Thank you for your enquiry. We are sorry to hear that your WF-1000XM3 are not responding as expected. As you have already replaced the cable and power supply, we recommend that you first reset the headphones to factory settings and initialise them. You can find the exact steps in the operating instructions on our official Sony support page. If the problem persists, we recommend that you send the headphones to our Service Centre so that we can check the cause in detail.
Sony Europe