By "I can't pick it up" I meant: You don't allow that with this product (I would love to!), your employee explained to me in the chat.

Dear Galaxus team, you helped me find out that this is exactly the product I was looking for. Twice now you (or a supplier?) have packaged it so that it arrives damaged. I can't pick it up, and I can't even have it delivered via the post office (which perhaps interprets the "glass fragile" label correctly?). Why? (To offer a product in a form that the customer cannot use???????) Is there really no solution? I can hardly imagine that another customer would want to use a defective LED tube, and I therefore take the liberty of speaking of the general interest of the buying public in a better solution.