
Ledvance LED tube
G5, 10 W, 1350 lm, 1 x, E
Ledvance LED tube
G5, 10 W, 1350 lm, 1 x, E
Dear Galaxus team, you helped me find out that this is exactly the product I was looking for. Twice now you (or a supplier?) have packaged it so that it arrives damaged. I can't pick it up, and I can't even have it delivered via the post office (which perhaps interprets the "glass fragile" label correctly?). Why? (To offer a product in a form that the customer cannot use???????) Is there really no solution? I can hardly imagine that another customer would want to use a defective LED tube, and I therefore take the liberty of speaking of the general interest of the buying public in a better solution.
I order the product from another place, customer service could only offer me the exact same delivery again.
We understand your displeasure. In this case, however, you must contact our customer service team directly so that an appropriate solution can be found. We apologise for the inconvenience.
https://helpcenter.galaxus.ch/hc...