Dreame W10
4000 Pa, Wiping cloth
Question about Dreame W10
I always get the error message "The water level of the wash board is abnormal" when wet mopping. I clean the washboard after every wash and blow through the nozzles, but unfortunately this doesn't help. Can anyone help me?
There are two pairs of electric sensors on the left and right that try to detect a high water level.
Look in during self-cleaning to see if there is foam. Foam can trigger a false alarm. It did for me.
If so: Empty the fresh water tank, fill it with water only, start the self-cleaning, if there is an error message, press continue, then start the self-cleaning again until about 4 self-cleaning cycles have been completed.
Afterwards, use a cleaning agent that does not/barely forms foam. Maybe dissolved dishwashing detergent or all-purpose cleaner? I don't have any really good advice. Or use much less of the existing one.
Look in during self-cleaning to see if there is foam. Foam can trigger a false alarm. It did for me.
If so: Empty the fresh water tank, fill it with water only, start the self-cleaning, if there is an error message, press continue, then start the self-cleaning again until about 4 self-cleaning cycles have been completed.
Afterwards, use a cleaning agent that does not/barely forms foam. Maybe dissolved dishwashing detergent or all-purpose cleaner? I don't have any really good advice. Or use much less of the existing one.
Former employee
3 years ago
If everything has already been cleaned, only sending it in under warranty can help so that the item can be checked. May be a sensor fault that would be impossible to determine remotely.