Please note that I received a German import with a German plug. A Swiss adapter was included, but this is not possible with an IP65-certified device with a protective plug - the plug then protrudes from the socket and the adapter is not sealed. I have already contacted customer service; in my opinion, IP65 products should generally not be delivered with adapters. Digitec/Galaxus managed the return very pragmatically and uncomplicatedly.
Raffaele Santuari
3 years ago
Thank you very much for your comment. We will gladly forward this internally to the responsible department and hope that this will be checked promptly.

Question

Please note that I received a German import with a German plug. A Swiss adapter was included, but this is not possible with an IP65-certified device with a protective plug - the plug then protrudes from the socket and the adapter is not sealed. I have already contacted customer service; in my opinion, IP65 products should generally not be delivered with adapters. Digitec/Galaxus managed the return very pragmatically and uncomplicatedly.

3 years ago

Thank you very much for your comment. We will gladly forward this internally to the responsible department and hope that this will be checked promptly.

Answer

Thank you very much for your comment. We will gladly forward this internally to the responsible department and hope that this will be checked promptly.

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