The scope of delivery of the Panasonic MultiShape ER-CKL2-A301 includes - MultiShape base unit - Beard, hair and body trimmer head - 4 comb attachments (1-30mm) - Li-ion rechargeable battery. The Panasonic Multishape Pack also includes the following: - Trimmer head: For trimming beard, hair and body. - Shaving head: A 3-blade shaver for a smooth and comfortable shave. - Nose hair trimmer head: For trimming nose and ear hair.

In this case, please contact our customer service directly so that you can be helped accordingly. https://helpcenter.galaxus.ch/hc/de/requests/new

Problem solved. If anyone encounters this issue, understand that you dont need to press the button to release the cap. If you cant get it off just stick your nail under it, it will come off.