La tua responsabilità

• You develop and implement quality standards together with the operations team.
• You ensure that internal quality standards as well as legal and industry-specific requirements are adhered to in all relevant processes.
• You analyze data, identify sources of errors, and optimize procedures to sustainably increase customer satisfaction.
• Conduct root cause analyses, derive corrective and preventive measures, and support their implementation to sustainably improve quality.
• Present findings in an understandable way, align priorities with stakeholders, and convince leadership with data-based recommendations.
• Organize and manage the onboarding of newly hired logistics operators.
• Partner with operational teams to coordinate onboarding process steps.

Le tue competenze

• Experience in quality management, e-commerce, or logistics. Further education and experience in engineering, quality management or logistics.
• Proven track record in reducing defects and improving customer-oriented quality metrics, as well as familiarity with digital quality systems, automation, or initial approaches in machine learning.
• Good command of English and German. French skills are an advantage.
• High level of initiative and the ability to convince stakeholders, support change processes, and sustainably anchor improvements in daily operations.
• Being resilient in changing times and approaching changes with a positive attitude.
• Aligning actions and decisions with personal beliefs and values.
• Building trust through consistent and reliable actions.

Perché iniziare con noi?