The Community is for enquiries about ownership and use of the products. For all other questions, please contact customer service.

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We understand your dissatisfaction, this is quite normal and we are truly sorry for the circumstances incurred. It is not in our interest to disappoint our customers with delayed deliveries.

It is not in our interest to disappoint our customers with delayed deliveries, as the delivery time is supposed to inform you, as accurately as possible, how long you should expect to wait before you receive the item, once you have ordered it.

However, please note that this time is based on information provided to us by our supplier. Unfortunately, it is not uncommon for suppliers or manufacturers themselves to be unable to meet their deadlines and therefore delay the delivery of your item. This is why our website states that we can never guarantee a delivery time.