Dreame W10
4000 Pa, Wiping cloth
Questions about Dreame W10
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0 questions and answers
Former employee
3 years ago
Unfortunately, we cannot currently offer the product and do not know if or when this will be.
Once the station has been installed and the parts mapped, the station must not be moved.
If you move the station, you will have to map the parts again.
We are delighted to hear that you are satisfied with our product. Please feel free to leave us a review.
Helpful answer
It happened to me once, but resetting the robot solved the problem. Sometimes I find that it gets stuck when the signal is weak. Rather, the problem I've encountered is that a few months after purchasing the robot, it can no longer navigate correctly, it goes around in circles without respecting the areas to be cleaned, and now in the last few days it doesn't return to the base, but after going around the rooms without arriving at the base, it freezes and indicates a blocked path, which is not true.
Helpful answer
I had exactly the same problem with my robot: I could also see that it could no longer drive in a straight line, but always drifted slightly in zigzags when it went back to the station or changed rooms. After I cleaned it completely - and I think the sticking point was the sensors at the bottom, about five or six, one at the front and one at the side, as well as the rotation sensor at the top (so that there's no dust or cobwebs in there) - the problem no longer occurred. It's just a guess, but I think the incorrect entry was less a problem with the wheels and more a misalignment of the robot.
Yes, I ordered mine here. Sometimes they are not available - just wait a moment. We are very satisfied with our "employee".
Helpful answer
CH socket
Former employee
3 years ago
I'm happy to pick out the Dreame W10 pro for you.
This is the “standard” one, they just messed up the pictures
Former employee
3 years ago
Unfortunately, we do not currently have any information about the new models.
n.a., I only use it for mopping - best purchase in a long time. For vacuuming I have the Z10Pro with suction station from Dreame, also brilliant.
Helpful answer
I have now done it myself.
Maybe it was because of my Google Pixel with Android 13.
I still used my old Sony Xperia 5 III with Android 12 (the Xiaomi app is still called Xiaomi Home and Mi Home on the Android 13).
I was able to connect the Dreame, update the firmware and then it was also recognised on the Pixel.
Helpful answer
Unfortunately, I can't say. We have parquet flooring throughout the flat, except in the bathrooms - but it's not oiled.
Yes, just enter "suck" in the app when you start it.
Station dries the pugs with 40 degree hot air (hardly audible)
Helpful answer
I wouldn't have bought a version with an A.I. camera either - goodbye privacy. The LIDAR in the Xiaomi W10 is perfect, extremely good navigation (previously had the Yeedi Mop Station which has no LIDAR and returned it), no getting stuck under chair legs or couch and ALWAYS finds its way back to the base station. Also very quiet when mop self-cleaning compared to the Yeedi. Extremely happy with the purchase.
Former employee
3 years ago
At the moment, none of our suppliers offer spare parts for this model and can therefore not be offered in our online shop. If you need a spare part, it is best to contact our customer service directly so that a spare part request can be initiated for you and the further procedure can be discussed with you individually: https://helpcenter.galaxus.ch/hc...
Former employee
4 years ago
Tools included: Robot 1x, Self-cleaning base 1x, Mop Pad 2x, Cleaning tool 1x, Power cord 1x, Side brush 1x.
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